![]() Customer safety guarantees: When a customer hires a worker from an established service, there’s an assumption that the people coming to do the work are known to the company and have been properly vetted.We looked at each service’s cancellation policies, considering how late a customer could cancel a booking and whether or not penalties were charged for late cancellations. A resident of the home could be ill, finances could unexpectedly tighten, or the customer could simply realize the job doesn’t need to be done. Cancellation policies: Schedules can change quickly.While it’s expected that they’ll be paying a premium for hiring through one of these services, customers want to know where their money is going. Pricing: In addition to the range of services, the prices and fees matter to customers.Others, especially those who are less comfortable with technology, might hesitate or abandon the process entirely if it’s too complicated or asks too many questions they’re unsure how to answer. Booking process: Some customers are very tech-savvy and can breeze confidently through a booking process regardless of whether it’s streamlined or complex.Customer signup process: Must customers establish an account to browse or hire people? What kind of information is required to create an account? What will having an account mean-easy access to the booking process or an endless stream of marketing emails? Sometimes being forced to share too many details and create yet another account can derail a customer who is loath to sign up for one more thing.The point of these marketplaces is to offer one-stop shopping, which is more likely if a wide range of services are offered. Tasks and services offered: Customers will often be more attracted to platforms that offer a wider range of tasks through one portal, rather than having to cobble together the workers they need using several different services. Service area: Not every customer who needs to hire service workers lives in a major metro area, so services covering larger areas of the country will attract more workers and customers.It’s anxiety-inducing enough”to hire a stranger from an app to work inside a home, and customers want reassurance that the company isn’t fly-by-night in case there’s a problem. Services with longer and stronger reputations will be able to attract more qualified and experienced workers, and customers will know that and lean toward those services. Reputation: In this particular market space, reputation is critical to both those interested in working and those interested in hiring.How We Compared Online Freelance Labor Marketplaces: Learn more about Handy through our Handy review.Acquired by Angi in 2018, the service now includes Angi’s wide reach and markets. Handy is a TaskRabbit competitor, and it’s a large and still-expanding platform. A platform to link those individuals with others looking to hire handymen, independent electricians, plumbers, painters, and cleaners struck just the right note, and Handy took off. At that time, the gig economy was also growing, and more people took on independent or contracted work. ![]() With its convenient web and mobile presence, TaskRabbit has grown into a full-fledged service that matches freelance service workers with homeowners and renters seeking their skills. TaskRabbit Taskers (as they’re called) can still perform the same broad range of tasks and aren’t limited to IKEA furniture assembly. Because the vast majority of IKEA’s furniture is unassembled, the company saw the value in offering connections to handy people who could do the assembly. In 2017, IKEA acquired TaskRabbit (though it retained its name). In 2010, RunMyErrand became TaskRabbit, broadening its scope to include more types of errands and tasks that the service can be hired to complete. Formed in 2008 as RunMyErrand, TaskRabbit began as a community service project to help busy people get things done.
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